Shipping Policy

Eau Whatever Decants
Last updated: October 16, 2026

Where we ship

We ship only within the United States, to addresses eligible for our available ground-shipping service. We do not offer international shipping.

Alcohol-based fragrances are shipped using an appropriate ground service. If your address is not eligible for an available shipping method, please contact us before ordering.

Processing time

Orders ship within 3–5 business days after payment is received, often sooner!

Business days are Monday through Friday, excluding U.S. federal holidays. Each decant is prepared and packaged before shipment.

Processing time is separate from carrier transit time.

Shipping rates

Available shipping options and charges are displayed at checkout before you complete your purchase. Any applicable shipping promotion will be reflected at checkout. At this time Eau Whatever Decants uses USPS Ground Hazmat, which is a requirement, and the only method for shipping fragrances legally in the United States. Eau Whatever Decants does not have a UPS or FedEx business account at this time. There is no shipping upgrade available. However, in the future that could change and this will be updated if it does.

Delivery estimates and tracking

Delivery estimates refer to carrier transit time after shipment and do not include our processing period. Delivery dates are estimates unless expressly guaranteed.

Tracking information will be provided when your order ships. Tracking may take time to update after a shipping label is created; label creation alone does not mean the carrier has received your package.

Processing delays

If we cannot ship within the stated processing period, we will notify you and provide the required options to accept a delay or cancel for a refund of the unshipped merchandise.

Shipping addresses

Please verify your shipping address before placing an order.

If you notice an error, email help@eauwhateverdecants.com promptly with your order number and the corrected address. We cannot guarantee address changes after an order has shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you to discuss the next steps and any applicable reshipping charges before sending it again.

Delayed or missing packages

If tracking appears stalled or your package is missing contact help@eauwhateverdecants.com with your order number. Please note that during the holiday season (October-January) USPS is slow. It is not uncommon for shipments to take longer, and paid shipping is not always a guarantee. If my processing exceeds 24 business hours and expedited shipping is selected, I will refund shipping.

Items that are pre-order, out of stock, or otherwise marked will be shipped when received. Expedited shipping, if paid for, will occur once the item is in stock. Otherwise, normal shipping times listed on the website can be expected.

If a shipment shows as delivered, it is considered a fulfilled order with Eau Whatever Decants. Customers are responsible for inputting the correct shipping information upon order. Please also check the delivery location, household members, and any building mailroom or parcel locker.

Damaged, leaking, incorrect, or incomplete orders

Please contact us promptly if your order arrives damaged, leaking, incorrect, or incomplete.

Include your order number, a description of the issue, and photographs when available. Retain the packaging while we review the issue, and contact us before sending anything back so any authorized shipment can be handled safely.

We will review the circumstances and provide an appropriate resolution consistent with applicable law. Our no-returns policy does not eliminate rights or remedies for defective, misdescribed, or undelivered goods.

Contact

For shipping questions, email help@eauwhateverdecants.com or use the Contact page at eauwhateverdecants.com.